Punctuality equals sustainability
From the moment customers identify faults to the repair stage, sustainable service logistics require strong links along the entire chain. Service-providers need to coordinate routes and schedules to avoid detours, minimise deployment periods and create maximum transparency for their customers.
At Auto-Salon 2014 in Geneva, Linde Material Handling demonstrated what a sustainable short-distance delivery service could be like in the future. Automotive visionary, Frank M. Rinderknecht is CEO of Rinspeed AG. At the show a year ago he presented the microMAX, Lindeâ€™s small electric-powered van as a new product innovation. This year the small electric-powered van featured again at Auto-Salon with all the elements required for sustainable and fast service logistics. These include a powerful and eco-friendly electric drive with a GSP-supported schedule coordination tool. The microMAX could use Deutsche Telekomâ€™s Arrival Control application. This application shows customers on their PCs, smartphones or tablets when a product or service is scheduled to arrive by the minute. The app also allows service technicians to keep track. For example, they can see when spare parts arrive at the destination and then appear to carry out repairs right on time. Connect, Linde's new data login and transfer unit, identifies, analyses and reports error messages from the forklift truck and complements the service chain perfectly.
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